FAQ
❓ Frequently Asked Questions
Need help? Find all the answers below 👇
🔋 How long does the battery last?
The Trakely Card and Tail Light battery lasts between 4 to 6 months on a single charge, depending on usage. Both are wirelessly rechargeable.
💧 Is it waterproof?
Yes! Trakely products are IP65 waterproof, designed to handle rain, splashes, and everyday use.
📱 Do I need to install an app?
No, Trakely connects directly to your phone’s built-in system:
- 🍏 Apple Find My for iPhone
- 🤖 Google Find My Device for Android
🚴 Can I use it on multiple items?
Each Trakely device can be linked to one item at a time, but you can manage multiple devices from the same account.
🌍 Does it work worldwide?
Yes, Trakely works anywhere Apple or Google’s Find My network is available — covering over 200 countries.
💳 What’s the warranty?
All Trakely devices come with a 1-year warranty covering any manufacturing defects.
📦 How long does delivery take?
Average delivery time is 7–15 business days depending on your location.
🔄 What’s your return policy?
You can return your order within 30 days if it’s unused and in its original packaging. See our Refund Policy for details.
💬 How can I contact support?
Email us at contact@trakely.com or reach us on Instagram and TikTok.
Still have questions? We’re here to help ❤️